Shipping policy
We ship to Canada, USA, Europe, Australia and New Zealand. Do you want to order and you live in another country? Contact me first to check if shipping is possible to your country.
Printables are available for download in all countries of the world.
Physical Products Such As Canvas, Posters, Foam Boards And Others
Shipping Cost
We offer FREE shipping to Canada and the United States on orders over 75$.
Shipping costs for Europe, Australia and New Zealand vary depending on the product and quantity.
Please note that your country may charge you import duties, taxes and fees which you may need to pay before delivery.
Delivery Delay
You will receive your order within 17 business days of placing your order.
- You will receive a proof within 1-3 business days of your purchase (for custom products). Once you have approved it, the making of your map will begin! The sooner you approve your proof, the sooner you will receive it. Please note that if you take more than 36 hours to approve your proof, the 17-day deadline cannot be respected. Please make sure to check your spam. We offer a maximum of 3 free revisions to any custom creation. Any further changes after this will require additional charges, and add to the delivery time above.
- It takes 3-14 business days for your order to be fulfilled, before it is shipped to you, depending on the product you order.
- Posters and foam boards are printed within 1 to 7 business days;
- Canvas are printed and assembled within 5 to 12 business days.
Once your purchase has been shipped, the average delivery time is 2 to 14 business days.
Note: Processing times are estimated for the continental United States and Canada; Alaska, Hawaii, Yukon, Northwest Territories and Nunavut may take longer. We sincerely regret that we are unable to ship to military addresses at this time.
Carriers
We use a variety of carriers to deliver your order, including the United States Postal Service (USPS), Canada Post, UPS, and FedEx.
All of our carriers allow us to offer high quality, low cost shipping services. We determine which carrier to use for your order based on various factors, such as products purchased, shipping address, order size/weight, and shipping speed selected.
Digital Download Or Printable Files Or Digital Files
You won’t receive any physical product shipped and mailed to your home.
Please! Download your files to your computer BEFORE going to the print shop. Then copy them to a USB memory stick. Or email the files from the computer to the print shop.
Using a computer for downloading the files is strongly recommended (some of our files are really big). Phones or tablets sometimes can’t manage those huge files.
Non-Customized Digital Downloads
Our files are available as an instant download right after your purchase. There’s a button named “Click Here to Download” at the end of the purchasing process for you to download your files. You will also receive an email with the link to download your files.
Finally, you can access your instant download purchases from your My Account page.
Customized Digital Downloads
Customizable items can’t be downloaded instantly because we have to customize them.
If you order a customized digital download, the file won’t be available to download immediately: we will personalize your download ourself and with a lot of love within 96 hours. As soon as we have carefully customized your digital download, we will send the file to you by email or the link to download it from a shared folder! There you go, it’s as simple as that!
You are responsible for contacting us if you don’t get the link.
The files sent by us using a shared folder will be available to you for 30 DAYS. After that, we will remove the files from our shared folder. Please download them and save them on your computer, where you can keep them stored.
Thank you from the bottom of our heart for your understanding and collaboration!